Cookies and your privacy

What tracking technology we use

Our Cookie Policy applies to Telstra services that link to, and reference this policy.

We use cookies and similar technologies to serve, collect, track and optimise our services through the data obtained.


We use small text files placed on your computer called ‘cookies’ to collect standard log and visitor behaviour information in an anonymous form. We use this information to analyse how visitors use our website, to target and track advertising success and to compile statistical reports on website activity. You can set your computer to reject cookies, but this may affect your ability to use certain parts of our websites.


A pixel is a image file which is embedded within a page. Pixels may be used within web pages and emails to provide information about your interactions with our website, our content or your interactions with our advertising campaigns. Pixels can enable us, or a third party, to place cookies on your browser.

Local storage

Local storage enables our sites to store information on your device(s). We may use local storage to improve services, enable features, remembering preferences or optimising functionality within the site.

What type of cookies do we use?

Functional cookies and data collection

Functional cookies are in place to ensure that proper functionality of the website.

These cookies enable us to serve personalise our content and store and remember preferences within a logged in website platform.

These cookies are generally persistent cookies. The placement of these cookies do not require your permission.

Non-functional cookies

We use cookies to learn more about how you use and navigate within our Services in order to improve and optimise our experiences, analyse traffic and trends, and improve the services we provide to you.

These cookies can be rejected by you, either when entering the site or by deleting cookies from your browser.

Advertising and 3rd party pixels

We use partners to deliver advertising campaigns and apply cookies to improve targeting, as well as enable reporting and optimisation. Some of the partners we use are listed below:

How can I manage and delete the cookies on my computer?

You can see what cookies have been set, manage and delete cookies through the internet browser that you use. First you need to find out what type of internet browser you use then choose your browser from the list of most commonly used browsers below and follow the instructions.

Find out which Internet browser you use

On a PC: click on 'Help' at the top of your browser window and select 'About'.

On an Apple Mac: click on the Apple menu and select 'About' (make sure the browser is open).

How to delete cookies from your computer and mobile browser

Depending on your browser type, and it's support, you can delete stored cookie information from your browser. Find out how to do this for your browser using the links below.