Cookies and your privacy

What tracking technology we use

Our Cookie Policy applies to Telstra services that link to, and reference this policy.

We use cookies and similar technologies to serve, collect, track and optimise our services through the data obtained.

Cookies

We use small text files placed on your computer called ‘cookies’ to collect standard log and visitor behaviour information in an anonymous form. We use this information to analyse how visitors use our website, to target and track advertising success and to compile statistical reports on website activity. You can set your computer to reject cookies, but this may affect your ability to use certain parts of our websites.

Pixels

A pixel is a image file which is embedded within a page. Pixels may be used within web pages and emails to provide information about your interactions with our website, our content or your interactions with our advertising campaigns. Pixels can enable us, or a third party, to place cookies on your browser.

Local storage

Local storage enables our sites to store information on your device(s). We may use local storage to improve services, enable features, remembering preferences or optimising functionality within the site.

What type of cookies do we use?

Functional cookies and data collection

Functional cookies are in place to ensure that proper functionality of the website.

These cookies enable us to serve personalise our content and store and remember preferences within a logged in website platform.

These cookies are generally persistent cookies. The placement of these cookies do not require your permission.

BrightCove cookies are used to deliver videos within our platforms. This improves the experience of video players with in platforms by allowing us to optimise for the device, network quality and other factors which may impact performance. BrightCove cookies do not store personal information.

Learn more about BrightCove privacy practices.

Field	Type	Description
account	String	Brightcove account id
domain	String	always equal to videocloud Allowed values: "videocloud"
session	String	A session id that is as universally unique as possible - see the Minimal Data section above for more information
device_os	String	Override to specify the OS of the device that originated the event in cases where the User Agent is unreliable (ignored unless both device os and device type are included or if the value submitted is not in the list of values shown here. Not typically included) Allowed values: "android", "bada", "ios", "linux", "mac", "tv", "os_x", "rim", "sybian", "windows", "other"
device_os_version	String	The version of os being used by the device. When not specified, this will be calculated by parsing the user agent string for the tracking request
device_type	String	Override to specify the type of the device that originated the event in cases where the User Agent is unreliable (ignored unless both device os and device type are included or if the value submitted is not in the list of values shown here. Not typically included) Allowed values: "mobile", "tablet", "tv", "desktop", "other"
event	String	the event type Allowed values: "player_load", "catalog_request", "catalog_response", "play_request", "ad_mode_begin", "ad_mode_complete", "video_impression", "video_view", "video_engagement", "error"
destination	String	URI that originated the event
source	String	URI that sent the end-user to the destination URI
time	Number	the timestamp for the event in epoch time (milliseconds)
country	String	ISO-3166 (alpha 2) region cISO-3166 (alpha 2) region code (override in case the system can not detect geographic information from the IP address) Not typically included
country_name	String	Human readable country name (override in case the system can not detect geographic information from the IP address) Not typically included
region	String	ISO-3166 (alpha 2) region code (override in case the system can not detect geographic information from the IP address) Not typically included
region_name	String	Human readable region name (override in case the system can not detect geographic information from the IP address) Not typically included
city	String	City name Not typically included
user	String	A unique user identifier - if not provided or blank, Video Cloud uses the fallback method of using the Source IP address + the User-Agent String as the unique identifier; Note that Brightcove uses this information only to calculate unique users. The user data itself cannot retrieved via the API or Analytics module

Non-functional cookies

We use cookies to learn more about how you use and navigate within our Services in order to improve and optimise our experiences, analyse traffic and trends, and improve the services we provide to you.

These cookies can be rejected by you, either when entering the site or by deleting cookies from your browser.

Cookie deployed	Expiry	Purpose
s_ecid	Expires in 730 days or until the visitor deletes them.	Adobe Analytics cookies are used to collect information about how visitors use our websites. We use the information to compile reports which help us improve our websites. The cookies collect information in an anonymous form, including the number of visitors to a website, from where visitors to a website have come from and the pages visited. Click here for an overview of privacy at Adobe.
s_cc	Expires when the browser is closed or session ends
s_sq	Expires when the browser is closed or session ends
s_vi	Expires in 730 days or until the visitor deletes them.
s_fid	Expires in 730 days or until the visitor deletes them.

Cookie Deployed	Expiry	Purpose
_utma	Expires in 730 days or until the visitor deletes them.	Google Analytics cookies are used to collect information about how visitors use our websites. We use the information to compile reports which help us improve our websites. The cookies collect information in an anonymous form, including the number of visitors to a website, from where visitors to a website have come from and the pages visited. Click here for an overview of privacy at Google
_utmb	Expires in 30 minutes or until the visitor deletes them.
_utmz	Expires in 182 days or until the visitor deletes them.

Cookie Deployed

Expiry

Purpose

_utma

Expires in 730 days or until the visitor deletes them.

Google Analytics cookies are used to collect information about how visitors use our websites. We use the information to compile reports which help us improve our websites. The cookies collect information in an anonymous form, including the number of visitors to a website, from where visitors to a website have come from and the pages visited.

Click here for an overview of privacy at Google

_utmb

Expires in 30 minutes or until the visitor deletes them.

_utmz

Expires in 182 days or until the visitor deletes them.

Cookies deployed	Expiry	Purpose
Oracle Eloqua asynchronous tracking script.	Expires in 395 days or until the visitor deletes them.	When you visit a website with the Oracle Eloqua asynchronous tracking scripts deployed, cookies are placed in your browser. Cookies help identify you as a website visitor according to your specific browser and computer combination in the event that you return to this domain. As visitors browse your website, Oracle Eloqua uses cookies and the visitor's IP address to build a visitor record. Oracle Eloqua cookies remain in the browser until the visitor deletes them or for 13 months. More information on the Oracle Eloqua asynchronous tracking script can be found here.

Cookies deployed

Expiry

Purpose

Oracle Eloqua asynchronous tracking script.

Expires in 395 days or until the visitor deletes them.

When you visit a website with the Oracle Eloqua asynchronous tracking scripts deployed, cookies are placed in your browser. Cookies help identify you as a website visitor according to your specific browser and computer combination in the event that you return to this domain. As visitors browse your website, Oracle Eloqua uses cookies and the visitor's IP address to build a visitor record. Oracle Eloqua cookies remain in the browser until the visitor deletes them or for 13 months.

More information on the Oracle Eloqua asynchronous tracking script can be found here.

Cookies deployed	Expiry	Purpose
nmstat	1,000 days or until the visitor deletes them.	This cookie is used to help record the visitor’s use of the website. It is used to collect statistics about site usage such as when the visitor last visited the site. This information is then used to improve the user experience on the website. This Siteimprove Analytics cookie contains a randomly generated ID used to recognize the browser when a visitor reads a page. The cookie contains no personal information and is used only for web analytics. It is also used to track the sequence of pages a visitor looks at during a visit to the site. This information can be used to reduce user journeys, and enable visitors to find relevant information quicker.
szcib	Persistent cookie - expires after 400 days or until the visitor deletes them.	This cookie is used to determine if the user has accepted or declined cookies. This is only set if you use the Siteimprove Cookie Info Banner solution.
sz-feedback-should-hide	Expires when the browser is closed or session ends	This cookie is used to hide/close a feedback widget for specific sessions (visits) on the Analytics Feedback feature. It is set when a user clicks a button in the feedback widget which indicates they don't wish to see the widget again. The cookie contains no personal information and is used only for web analytics. It simply contains the text 'true' when it is set.
_cfduid	Persistent cookie	The "_cfduid" cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information. What does the CloudFlare cfduid cookie do?
AWSELB / AWSELBCOR	Expires when the browser is closed or session ends	The AWSELB cookie ensures that all page views for the same visit (user session) are sent to the same endpoint. This enables us to determine the sequence of a user's page views needed for features like Behaviour Tracking and Funnels.

Advertising and 3rd party pixels

We use partners to deliver advertising campaigns and apply cookies to improve targeting, as well as enable reporting and optimisation. Some of the partners we use are listed below:

Company	Website
Adobe	https://www.adobe.com
Facebook	https://www.facebook.com/
Google	https://www.google.com/ https://www.doubleclickbygoogle.com/
LinkedIn	https://business.linkedin.com/marketing-solutions
Microsoft	https://ads.microsoft.com/

How can I manage and delete the cookies on my computer?

You can see what cookies have been set, manage and delete cookies through the internet browser that you use. First you need to find out what type of internet browser you use then choose your browser from the list of most commonly used browsers below and follow the instructions.

Find out which Internet browser you use

On a PC: click on 'Help' at the top of your browser window and select 'About'.

On an Apple Mac: click on the Apple menu and select 'About' (make sure the browser is open).

How to delete cookies from your computer and mobile browser

Depending on your browser type, and it's support, you can delete stored cookie information from your browser. Find out how to do this for your browser using the links below.

Internet Explorer and Microsoft Edge
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox
https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?
Google Chrome
https://support.google.com/chrome/answer/95647?hl=en
Safari
https://support.apple.com/en-au/guide/safari/sfri11471/mac

Professional Services