Service Terms
Global Business Service Agreements
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178 KB | pdf | Services agreement document for Telstra global business services Hong KongClick to download Telstra International Limited
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178 KB | pdf | Services agreement document for Telstra global business services SingaporeClick to download Telstra Singapore Pte Ltd.
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180 KB | pdf | Services agreement document for Telstra global business services EMEAClick to download Telstra UK Limited
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231 KB | pdf | Services agreement document for Telstra global business services GermanyClick to download Telstra UK Limited
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236 KB | pdf | Services agreement document for Telstra global business services AmericasClick to download Telstra Incorporated
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178 KB | pdf | Services agreement document for Telstra global business services JapanClick to download Telstra Japan K.K.
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179 KB | pdf | Services agreement document for Telstra global business services KoreaClick to download Telstra Services Korea
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181 KB | pdf | Services agreement document for Telstra global business services MalaysiaClick to download Telstra Malaysia Sdn Bhd
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Click to download Telstra Philippines Inc.Telstra Philippines Inc.Services agreement document for Telstra global business services Philippines179 KB | pdf | Services agreement document for Telstra global business services Philippines
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284 KB | pdf | Services agreement document for Telstra global business services IndonesiaClick to download PT Reach Network Services Indonesia
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178 KB | pdf | Services agreement document for Telstra global business services TaiwanClick to download Telstra Services (Taiwan) Inc.
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191 KB | pdf | Services agreement document for Telstra global business services IndiaClick to download Telstra Telecommunications Private Limited
Data Protection Addendums (DPAs)
Telstra Products and Services that may involve data processing under EU and UK General Data Protection Regulations (GDPR)
Telstra may be subject to different privacy and data protection laws depending on where your employees or end users are located, and where we process personal data in the course of providing products and services to you (notably, the GDPR and UK GDPR).
While most Telstra international services and products do not involve personal data processing within the context of the GDPR and UK GDPR, the supply of certain services and products to you may involve the processing of regulated personal data where you are a customer established in the EEA or the UK, or you process EEA or UK data subjects’ personal data in the course of acquiring products from us (even if you are not established in the EEA or UK).
Where we provide you with products that are subject to the GDPR or UK GDPR, we and you are required to enter into a Data Processing Addendum (DPA) to comply with the requirements of those regulations. Telstra has determined that the following list of products and services may involve regulated data processing in the context of the GDPR and UK GDPR for relevant customers. By submitting an order for any of the Products or Services specified below in circumstances when it would be governed by the GDPR or UK GDPR, you and we agree to the terms contained in the DPA for such service listed below and such DPA will be incorporated into our services agreement by reference.
| Product name | Data Protection Addendum |
|---|---|
| Cyber Detection and Response | Cyber Detection and Response DPA |
| Security Monitoring | Secure Monitoring DPA |
| SecureEdge | SecureEdge DPA |
| Telstra Calling for Microsoft Teams with (TCMT) SIP Connect | TCMT with SIP Connect DPA |
| Telstra Collaboration with Cisco (TCC) | TCC with SIP Connect DPA TCC with GVoIP DPA |
| Trader Voice SIP Connect | Trader Voice SIP Connect with GVoIP DPA Trader Voice SIP Connect without GVoIP DPA |
| Genesys Cloud | Genesys Cloud DPA |
| GVoIP | GVoIP DPA |
| SIP Connect | SIP Connect DPA |
| SIP Connect Reseller | SIP Connect Reseller DPA |
| Telstra Programmable Network (TPN) | TPN DPA |
| Managed Telstra Programmable Network (TPN) | Managed TPN DPA |
| Global Managed Network Services (GMNS) (only when provided with the Highlight portal, Velocloud Orchestrator, or Cisco Meraki portal) | GMNS with Highlight DPA GMNS with Cisco Meraki DPA GMNS with Velocloud Orchestrator DPA |
| Managed SD-WAN (only when provided with the Velocloud Orchestrator) | Managed SD-WAN with Velocloud Orchestrator DPA |
| CloudHealth | CloudHealth DPA |
| Ericsson eDCP M2M Connectivity Management (only when provided with the ECM Platform) | Ericsson eDCP M2M Connectivity Management with ECM Platform DPADPA |
Other Terms
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109 KB | pdf | Services agreement document for Telstra global services.Click to download Telstra Inc Global Services Agreement
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75 KB | pdf | This document outlines our framework intended to safeguard our customers’ collective enjoyment of our network, systems and services.Click to download Telstra Enterprise Acceptable Use Policy
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39 KB | pdf | This Annex applies to the supply of Services set out in a Telstra Service Schedule under Pacnet General Conditions or Pacnet Master Services Agreement.Click to download Telstra Services Annex to Pacnet General Conditions
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333 KB | pdf | This Attachment to the Telstra Cloud Services Service Schedule sets out the service description for Telstra Advanced Services and applies in addition to the Telstra Cloud Services Service Schedule.Click to download Advanced Services Service Schedule
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198 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Private Line Service.Click to download Private Line Services
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115 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Ethernet Virtual Private Line (EVPL) Service.Click to download EVPL Services
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199 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.Click to download IPVPN Service
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204 KB | PDF | This document sets out our policies in relation to IP addresses, routing protocols and CoS (the Policy).Click to download IPVPN Policy
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117 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Virtual Private LAN Service (VPLS).Click to download VPLS
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621 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.Click to download Enterprise IP Transit
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282 KB | pdf | Service schedule for co-location services.Click to download Co-location Services
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252 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Co-location Services (HKCS1 HKCS2).Click to download Co-location Services (HKCS1 HKCS2)
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257 KB | pdf | Service schedule for global customer premises equipment solutions.Click to download GCPE Solutions Service Schedule
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443 KB | PDF | Satellite Teleport Service (Satellite Uplink, Downlink and Turnaround Services).Click to download Satellite Teleport
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73 KB | pdf | Service Schedule - Satellite Telehousing Service.Click to download Satellite Telehousing
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272 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Telstra Programmable Network Service.Click to download TPN Service Schedule
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34 KB | pdf | Service schedule for Professional and Consulting Services.Click to download Professional and Consulting Services
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237 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Satellite Data Services.Click to download Satellite Data Service Schedule
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187 KB | pdf | This Service Schedule (which includes each Attachment) sets out the service description for the Cloud Services.Click to download Cloud Services Service Schedule
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441 KB | pdf | Services agreement document for Telstra Cloud Services (Infrastructure).Click to download Cloud Services (Infrastructure) - Service Terms
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214 KB | PDF | This Service Schedule sets out the service description for the Cloud Advanced Services.Click to download Cloud Services Advanced Service Schedule
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163 KB | PDF | This Service Schedule sets out the service description and terms that apply to Managed Cloud services.Click to download Managed Cloud Service Schedule
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219 KB | PDF | This Service Schedule sets out the service description and terms that apply to Microsoft Cloud Services.Click to download Public Cloud - Microsoft 365 Service Schedule
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342 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.Click to download Global Internet Direct Enterprise Service Schedule
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360 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.Click to download Global Internet Direct Wholesale Service Schedule
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235 KB | PDF | This Schedule sets out the service description for the SIP Connect Service.Click to download SIP Connect Service Schedule
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137 KB | PDF | This Schedule sets out the service description for the Global SIP Connect supplied on a wholesale basis.Click to download SIP Connect for Resellers Service Schedule
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240 KB | PDF | This document outlines the Addendum to the SIP Connect Service for the Telstra 911 SIP Connect serviceClick to download Telstra 911 SIP Connect Service Addendum
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138 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Inbound Global Voice Over IP (GVOIP) Service.Click to download GVOIP Inbound Service Schedule
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141 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Outbound Global Voice Over IP (GVOIP) Service.Click to download GVOIP Outnounf Service Schedule
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447 KB | pdf | The Telstra Internet Direct (TID), Global Internet Direct (GID), IP Transit (IPT) or any other service specified in your Service Order Form as your Primary Service.Click to download DOSP Service Schedule
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295 KB | pdf | Agreement for AWS End Customer Services document.Click to download Agreement for AWS End Customer Services
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183 KB | pdf | This Attachment sets out service details, along with service specific terms and conditions, for the Amazon Web Services (AWS) Services from Telstra.Click to download Attachment 2 for Amazon Web Services Service
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736 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Telstra Collaboration with Cisco Service.Click to download Telstra Collaboration With Cisco Service
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621 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.Click to download IP Transit Global Wholesale Service Schedule
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605 KB | pdf | This Service Schedule sets out the service description and service levels that apply to the Managed Network Service.Click to download MNS IPVPN+Internet+GMNS+SD-WAN+GCPE Integrated Service Schedule
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220 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.Click to download MNS Standalone Essential Service Schedule
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261 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.Click to download MNS Standalone Service Schedule
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222 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra nbn Satellite ServiceClick to download Satellite nbn Service Schedule
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233 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra Agile Satellite ServiceClick to download Telstra Agile Satellite (TAS) Service Schedule
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140 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra MultiLine Powered by MOVIUS.Click to download Telstra MultiLine powered by Movius Service Schedule
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275 KB | pdf | This Service Schedule sets out the service description and terms that apply to Telstra Calling for Microsoft Teams.Click to download Telstra Calling for Microsoft Teams Service Schedule
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228 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Cyber Detection and Response Service.Click to download Cyber Detection and Response Service Schedule