Telstra Connect
A centralised home for your enterprise services
Managing your enterprise services should never get in the way of your business. That’s why we’ve created Telstra Connect - a digital home to view and manage your Telstra business and enterprise products and services in one place.
Telstra Connect will keep growing with your feedback, so you get what you want from it. We’ll add new apps and features quickly and improve existing ones.
Key features
A platform designed for you, by you
Telstra Connect offers simple, fast and efficient management of your most important IT infrastructure – your network.
Self-service
Simple, integrated and easy-to-use self-service functionality for transparent access to key business metrics and information.
What can I do with Telstra Connect?
Over time, Telstra Connect will become your single digital channel for all your interactions with us. If you see something here you don’t have yet, contact your Account Executive to find out more.
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Manage my incidents
Simply manage your incidents without the need to call or email Telstra. Submit and manage your incidents, follow our progress fixing the issue and communicate with us quickly to get more information.
Businessman with floating icons
Request to change Telstra services
Easily raise new service requests via a simple-to use web form and view and track the progress of all open service requests.
performance dashboard
Monitor my network performance
Track and monitor your planned maintenance events in real-time.
View and download my bills
Download bills for all your products and services. You have historical access to the past 13 months of invoices, see when they were issued and the total amount due.
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Generate and view quote
Enquire about a product’s price, create a product basket, and generate and view quotes for a new product or service.
How-to Guides
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22 MB | pdf | Your complete End to End User Guide for Telstra ConnectClick to download End to End User Guide
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1 MB | pdf | Find out how to access Telstra ConnectClick to download Access Telstra Connect
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2 MB | pdf | Find out more about Your Services featureClick to download Your Service
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1 MB | pdf | Find out more about the Manage Users featureClick to download Manage Users
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4 MB | pdf | Find out more about the Billing featureClick to download Billing
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2 MB | pdf | Find out more about the Incidents featureClick to download Incidents
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2 MB | pdf | Find out more about the Planned Maintenance featureClick to download Planned Maintenance
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2 MB | pdf | Find out more about the Requests featureClick to download Requests
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4 MB | pdf | Find out more about the Your Orders featureClick to download Your Orders
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2 MB | pdf | Find out more about the Your Quotes featureClick to download Your Quotes
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3 MB | pdf | Find out more about IP Prefix & Route Management for DNSClick to download IP Prefix and Route Management - Domain Name System (DNS)
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4 MB | pdf | Find out more about IP Prefix & Route ManagementClick to download IP Prefix and Route Management
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3 MB | pdf | Find out more about Network and Performance reportsClick to download Network and Performance Reports
Getting started
Request a callback
Now is the time to benefit from a simpler way to managing your enterprise services, by talking to your Account Executive.