我們使用客戶淨推薦率 (NPS) 的調查方法來定期調查客戶的經驗回饋
您會推薦Telstra的服務給其他企業或同仁的可能性有多大? 我們用這樣的問題來詢問客戶，而取得客戶淨推薦率 (NPS)的分數
最近三個年度的客戶淨推薦率 (NPS)得分如下表 :
| 年度 |
NPS 客戶淨推薦率分數 |
| 2021 | +32 |
| 2022 | +37 |
| 2023 | +43 |
| 以上資料來自Telstra官網， 投資人關係說明: https://www.telstra.com.au/aboutus/investors/investor-presentations |
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